The Privacy Policy Effective Date: [Insert Date] [Javern Fashion] ("we," "our," "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using [App Name], you agree to this Privacy Policy. If you do not agree, please discontinue using the platform. 1. Information We Collect 1.1 Personal Information We collect the following personal information directly from users, vendors, and admins during registration, order placement, and other interactions: * For Users: Name, email address, phone number, shipping address * For Vendors: Name, store name, email address, phone number, business address, bank details for payouts, and product information. 1.2 Usage Data We collect information about how you access and use the platform, including: * Device information (e.g., IP address, browser type, operating system). * Interaction logs, such as pages viewed, clicks, and order history. 1.3 Chat Data We monitor and store chat communications between users and vendors to ensure compliance with our Terms and Conditions, assist with disputes, and maintain platform safety. 1.4 Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience, including session tracking, remembering preferences, and delivering relevant advertisements. 2. How We Use Your Information We use the information we collect for the following purposes: 2.1 Platform Functionality: * Facilitate user registration, vendor onboarding, and order processing. * Enable communication between users and vendors (e.g., through chat). 2.2 Security and Compliance: * Monitor activities to prevent fraud, abuse, and violations of our Terms and Conditions. * Investigate disputes and ensure safe transactions. 2.3 Improvements and Personalization: * Analyze usage patterns to enhance platform features and user experience. * Provide personalized recommendations and promotions. 2.4 Notifications and Updates: * Send order updates, payment reminders, and platform announcements. * Notify users and vendors of policy or feature changes. 3. Information Sharing We only share your information as necessary, and in the following cases: 3.1 Vendors and Users: * Vendors will receive relevant user information (e.g., shipping address and phone number ) to process and ship orders. * Users will receive vendor contact information for communication purposes. 3.2 Third-Party Service Providers: * Payment processors and analytics tools. * All third-party providers are bound by confidentiality agreements. 3.3 Legal Compliance: * If required by law, regulation, or legal process, we may share your information with government or regulatory authorities. 3.4 Admin Monitoring: * Admins have access to user and vendor data, including chat logs, to resolve disputes, ensure compliance, and monitor activities. 4. Data Security We implement appropriate security measures to protect your personal data, including: * Encryption of sensitive information (e.g., payment details). * Regular audits and monitoring for suspicious activities. However, no online platform can guarantee 100% security. By using our platform, you acknowledge the risk of unauthorized access. 5. Your Rights As a user or vendor, you have the following rights regarding your personal data: * Access: View and request a copy of your data. * Correction: Update inaccurate or incomplete information. * Deletion: Request deletion of your account and associated data, subject to legal and operational requirements. * Withdraw Consent: Opt out of data collection or marketing communications. 6. Retention of Data We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including: * Maintaining order history for dispute resolution. * Compliance with legal obligations, such as tax and accounting requirements. 7. Children's Privacy Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. All changes will be communicated via email or platform notifications. Your continued use of the platform constitutes acceptance of the updated policy. 9. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: * Email: [support@javernfashion.com.ng]