Terms and Conditions Welcome to Javern Fashion (the "App"), a multivendor ecommerce platform designed to connect Users with Vendors for seamless product discovery, purchase, and delivery. By using our App, you agree to these Terms and Conditions ("Terms"). If you do not agree to these Terms, please discontinue using the App. Terms and Conditions 1. User Agreement By using Javern fashion, you agree to these Terms and Conditions. If you do not agree, you must discontinue using the platform. Javern Fashion provides a platform where Vendors can list products for sale, and Users can browse, purchase, and track orders. The App facilitates transactions between Users and Vendors but does not own, sell, or directly manage products listed by Vendors. Definitions * App: The Urbane Fashion platform, including the mobile application and web services. * User: Any individual registered on the App to browse or purchase products. * Vendor: A business or individual registered on the App to list and sell products. * Admin: The operators managing the App. * Order: A purchase initiated by a User through the App. * Product: Any item listed for sale on the App by a Vendor. * Service Fee: A ₦100 platform fee charged for every order. * Pending Balance: Funds held temporarily until the User accepts the product. * Withdrawable Balance: Funds available for withdrawal by the Vendor after the product is accepted. 2. Vendor Responsibilities * Vendors must only list clothing, apparel, shoes, accessories, and wearables. Any violation will result in immediate account termination. * Vendors are required to accept or reject orders within 72 hours. Failure to act will result the to cancellation of the order, and the total amount (plus service fee) will be refunded to the user’s wallet. * Vendors are required to ship out orders and mark as shipped out within 14 days. Failure to do so will result in admin intervention which may result in the cancellation of the order, and the total amount (plus service fee) will be refunded to the user’s wallet. * Vendors must mark orders as "Shipped Out for Delivery" promptly after shipping. * Vendors cannot withdraw funds from their pending balance until users mark the order as "Received." 3. User Responsibilities * Users are required to pay for the product charges and service fees at checkout. Shipping fees are paid after vendors accept the order. * Users can cancel an order before the vendor marks it as "Shipped Out for Delivery." * Users must mark the order as "Received" once the product is delivered. Failure to do so may involve admin intervention. * Users must provide accurate information during registration and checkout. * Users are responsible for maintaining the confidentiality of their account credentials. * Users must ensure a valid shipping address is provided at checkout. * Users are prohibited from using fraudulent payment methods or engaging in unauthorized activities. Failure to comply will result in an account ban and loss of funds. 4. Order Process * Upon placing an order, users pay the product charges and service fees. * Payments are held by the app until the vendor either accepts or rejects the order, only then will the Vendors pending balance be updated if the order is accepted with the Order’s total amount minus the 100 Naira and 5% of the orders amount minus the service fee for the App Charges and can be withdrawn through any of their 3 linked bank accounts. * A chat between the vendor and user will be automatically opened after the vendor accepts the order to discuss shipping and order details. * If the vendor does not respond to an order within 48 hours, the total amount (plus service fee) will be refunded to the user’s wallet. * If the vendor does not ship out the order within 14 days, the total amount (plus service fee) will be refunded to the user’s wallet. * Vendors receive payment in their withdrawal balance only after the User has marked the order as received. * Admins have the right to intervene if there is a delay in marking the order as "Received" or "Shipped." 5. Return and Refund Policy * Orders canceled by users before shipping will result in a full refund to the user's wallet. * Orders not accepted by vendors within 48 hours will automatically be refunded to the user's wallet. * Orders not shipped out by the vendor within 14 days will result in a full refund of the Order’s total amount to the user’s wallet. * If a user wishes to return a product they must reach out to Urbane Fashion by sending an email to the company email or Calling the company line. 6. Admin Authority * Admins have access to all chats between users and vendors for monitoring and issue resolution purposes. * Admins can ban accounts that violate platform rules or engage in prohibited activities. * Admins will intervene in disputes where users or vendors fail to comply with the process. * Decisions made by the App in resolving disputes are final and binding. * For any account banned by the Admins, their pending balances will be refunded to the respective user’s wallets and funds in the withdrawable balance will be held by the app for 180 days after the account was banned before being released to the vendor. 7. Prohibited Activities * Selling items outside the categories of clothing, apparel, shoes, accessories, and wearables is strictly forbidden and will result in an immediate ban. * Any fraudulent or deceptive activity is prohibited and will lead to account suspension or termination. * Misrepresenting product details, stock levels, or prices. * Using the chat system for harassment or illegal activities. * Attempting to bypass the App’s payment system or engaging in external transactions. * Using bots or scripts to manipulate orders, reviews, or ratings. 8. Liability * Javern fashion is not responsible for the quality, condition, or delivery of products. Disputes between users and vendors will be mediated but not guaranteed to be resolved in favor of either party. * Javern Fashion is not responsible for any transactions made outside the App’s chat system. 9. Privacy Policy * All user and vendor chats are monitored to ensure compliance with these Terms and Conditions. * User data is protected under our Privacy Policy but may be accessed by admins for issue resolution. 10. Modifications to Terms * Javern fashion reserves the right to modify these terms at any time. Changes will be communicated through the platform. 11. Account Termination * Violation of these terms, including prohibited sales or failure to comply with order processes, will result in account suspension or termination. * The App reserves the right to suspend or terminate accounts for: * Violations of these Terms. * Fraudulent or abusive behavior. * Consistently poor product quality or high rejection rates (Vendors). * Repeated abuse of refunds or cancellation of orders (Users). 11. Intellectual Property * All content, logos, designs, and features of the App are the intellectual property of Javern Fashion. * Unauthorized use, duplication, or distribution of any part of the App is strictly prohibited. 13. Privacy Policy * By using the App, you agree to the collection, storage, and use of your personal data in accordance with our Privacy Policy. * The App will not share personal data with third parties without consent, except as required by law.